Section 01
Refund Policy Overview
Plain Language
Sealed product can be returned within seven days, case by case. Opened product cannot be returned. Damaged shipments and documentation issues are made right.
Section 02
General Return Eligibility
Due to the research-use nature of our products and the verification chain that ships with every order, returns are limited to the following circumstances:
- The product arrived damaged or compromised in transit
- The product received does not match what was ordered
- The accompanying Certificate of Analysis documentation is missing or contains an error
- The product is sealed, unopened, and the request is made within seven days of delivery
Returns of opened, used, or unsealed compounds are not accepted under any circumstances. This policy reflects standard practice for research-grade compounds, where chain-of-custody and product integrity cannot be verified once a vial has been opened or its seal disturbed.
Section 03
Damaged or Defective Shipments
If your order arrives damaged, with broken vials, compromised packaging, or evidence of tampering, contact our team within seven days of delivery. Include the following:
- Your order number and the email used at checkout
- Photographs of the outer box and any damage
- Photographs of the damaged product and packaging inside
- A description of the issue and whether you would prefer a replacement or a refund
Damaged shipment cases are prioritized and resolved within one business day in most situations. We will issue a replacement, a full refund, or store credit, at your preference.
Section 04
Wrong Product Received
Section 05
COA Documentation Issues
Section 06
Sealed Product Returns
Returns of sealed, unopened product may be considered on a case-by-case basis when requested within seven days of delivery. If approved:
- You are responsible for return shipping costs unless we authorized the return for our error
- The product must be in its original sealed packaging, with all included documentation
- The product must be in saleable condition, with no damage to the vial or label
- A restocking fee of up to fifteen percent may apply, deducted from the refund total
Approval is at our discretion. We may decline return requests where the product is no longer in its original condition or where the request falls outside the seven-day window.
Section 07
Non-Returnable Items
The following are not eligible for return under any circumstances:
- Opened or unsealed product
- Product with damaged, removed, or altered labels
- Product purchased more than seven days ago, except as covered under damage or documentation provisions
- Product purchased through wholesale or bulk-order arrangements, which are governed by separate written terms
- Custom orders or specially manufactured items
- Bacteriostatic water and consumable accessories
Section 08
How Refunds Are Processed
| Payment Method | Refund Time | Posting Time |
|---|---|---|
| Credit or debit card | 3 to 5 business days | 5 to 10 business days, depending on issuing bank |
| Store credit | Same business day | Immediate, applied to your account |
Section 09
Order Cancellations
Section 10
Exchanges
Section 11
Refund and Return Requests
Returns and refunds
Email: support@biopepcems.com
Standard reply window: one business day. Damaged shipments and documentation issues are prioritized.
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Shipping Policy
Delivery windows, tracking, packaging, and carrier details.
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DOCUMENT 04
Refund Policy
Returns, refunds, replacements, and damaged shipments.
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BioPepCems
Advanced Peptide Systems for precision research. Verified purity. Documented batches. Discreet supply.
For Research Use Only · Not for Human Consumption · Not for Veterinary Use
Products sold by BioPepCems are intended solely for laboratory research and in vitro applications. They are not approved by the FDA for any clinical, therapeutic, or diagnostic use. Buyers must be qualified researchers aged 21 or older. By purchasing, you acknowledge and agree to these terms.